Lucchese Bootmaker - Santa Fe, New Mexico

Wilfried Müller

Super Beratung! Besten Dank an Molly! ?

Sharon Morgan

This is the greatest cowboy boot store in the US. Their boots are the highest quality. If you are in Santa Fe, the team that assists you in this fine shop is THE VERY BEST!!! Stephanie worked with me twice and she is beyond exceptional in her product knowledge and assistance in finding the perfect fit and style. The management is very supportive and I felt very appreciated by the staff! You will love the boots in this fine store and you’ll enjoy working with the team here finding the perfect boots to take home. I wish I lived closer to this beautiful store!

Amber Paris

If I could give the Lucchese team at Santa Fe more stars I would! The sales team was so attentive and engaging with our many requests. But the gold star employee is definitely James! James worked with us to get a custom boot order completed, including taking measurements, talking with multiple Lucchese reps, and following up weeks later. And because of his dedication to us, we are getting our dream custom boots made! I've always had a sweet spot for Lucchese boots, but working with James and the Santa Fe team made it that much sweeter.

Blair Pollister

Excellent. We frequent this establishment every time we are in Santa Fe. I’ve purchased a few different pairs of boots, mens shirts, and a leather purse. This past visit we were assisted by a few different individuals and as always, had a wonderful experience. The store is clean, great lighting to be able to see the variety of styles of boots on display and staff was courteous and friendly. We sent an older pair of boots to have the heel repaired and purchased a new pair of boots for my husband. The salesman helped us the first night we stopped by and the store manager assisted us with our final sale the next day. No one was pushy and we are grateful to have such high quality experiences every time we visit. Thank you!

Darren Barnes

After spending close to $3k at this location, I may be done with Lucchese forever.

I oriniginally purchased the pictured attache bag for a little over $500. This location charged my card multiple times for the purchase, which whatever, stuff happens. But the amount of hoops I had to jump through to get them to refund the inaccurate charges was completely unacceptable. This hassle was unnecessarily exacerbated by a manager repeatedly stating, "I don't have to do this". What!?! You don't have to refund these fraudulent charges? Uhhmmm, I'm pretty sure that's EXACTLY what you have to do. Eventually got that sorted out, and taking Lucchese's reputation into consideration, I chalked it up to a fluke.

Around a month later I decided it was time for new boots and a belt, and again I returned to Lucchese. What a fiasco. Dude didn't know how to fit a boot properly at all, and continued to push incentivised inventory rather than bringing me what I was asking for. Still, I managed to walk out with a new pair of Nopales as well as an ostrich belt. I noticed mere days into wearing the belt that the top edge was receiving wear each time I put it on from a rough edge inside the buckle. I had to file it down to save the belt. This is unacceptable quality control on a $350 belt.

Fast forward a couple of months and I'm walking through the Plaza when the attache bag abruptly falls from my shoulder. The D ring where the bandolier strap attached to the bag had simply fallen apart. It was clearly just glued in. Again, just shoddy craftsmanship at master craftsman price levels. Zero quality control.
When I returned to the Santa Fe store with the bag I had purchased there mere months ago, an associate retrieved Angelee a manager, to speak with me.
From jump it's all shrugging shoulders and sort of an almost half smile "so you figured out our stuff is actually junk eh?" vibe. I was told there was no warranty on bags and that the "master" bootmakers at Lucchese cannot repair it. Our boots she says, our boots have a one year warranty, so if it were a pair of boots... LMFAO! That's right folks, at Lucchese your $2500 boots are good for a whole year ? ONE YEAR
Then I heard a familiar phrase... "you know I don't have to do this, but" Of course!! It's the same manager that acted like she was doing me a huge favor to return my money when they charged me multiple times for THIS VERY BAG! I told her obviously that's true, you don't have to do anything. You didn't have to get out of bed this morning, but here we are. In this instance I suppose it's a matter of reputation. She proceeded to set us up with a store credit, which was then transferred to an outlet in El Paso which still had the bag in stock. The outlet mailed me replacement bag which I received today. To my eye and touch this is clearly a bag that wound up in an outlet for being lower quality. No glaring flaws, but after carrying the same style bag for a few months the degraded quality is apparent. Much of the trim is lower quality stiffer leather than my original, much of the stitching is not as smooth, and the same D ring that failed on my original looks to be just as sloppily glued in on this bag. It almost certainly will not last any longer than the original.

I may try ordering direct in the future, but much of what I've experienced are quality control issues which start at the top. After experiencing that, am I really going to shell out for another $2k pair of boots knowing they're only good for a year
This stuff is too expensive to be so cheap and there are too many other places in Santa Fe offering ACTUAL master crafted goods, why would you spend money on these headaches?

As for the Santa Fe location specifically? They need a full staff turnover and the replacements need to be trained. So long as Angelee is there they, "don't have to" help you with anything apparently.

Leo Muñoz

I walked into the store today, and I was greeted by a polite and friendly staff. I had went in because I ordered the wrong size online. The staff welcomed me in, had me sit down to size me, explained thoroughly the process of the boot making, and taught me a lot about how to look for a good quality boot. The manager Quincy went above and beyond to help find the items i was looking for at other locations to make sure i received it on time for the event i intended to use it for. I admire the experience I had walking into this store. I recommend it for cowboy boot connoisseurs and a place to purchase good quality items.

Jose Ferrer

The staff were very helpful with getting the right boot. Marie and Quincy were wonderful. Thank you

David A

My wife and I visited Luchesse Santa Fe and had a great shopping experience Salesman was awesome, knowledgeable and patient as we both tried on numerous boots.
Both of us are more than happy with our respective selections !!! Thanks for great experience and the best quality boot product available !